- Terms & Conditions
Terms & Conditions
By using the services offered on KolkataGiftsOnline.com user agrees to the terms mentioned herewith :
The user should carefully read the description of gifts, shipping declaration and destination information before placing the order.
For sweets which are perishable in nature, If the delivery address is for an interior location, we reserve the right to replace the sweets with chocolates and/or dry fruits of equal or higher value.
For the occasion of Valentine's Day, please make the note of the cut-off time for placing your order for timely delivery:
We are a service which acts as a facilitator for users, who want to send gifts to India, and vendors who sell them. We do not take any responsibility for any losses, expenses, quality of products or services, damages and / or taxes / incurred by Users / Vendors in the use of our facility. The price you pay includes the vendor cost inclusive of all taxes and our service charge.
We reserve the right to change the price of any gift, without prior notice.
Any Defects found in gifts other than cakes should be reported by the recipient or the sender within 24 hours of the receiving the gift. In an event of failure to do so, the gifts shall be considered as used and any request to replace the same will be rejected. If the gifts are damaged during shipment they will be replaced only if the recipient sends back the damaged goods. Cost of courier may be repaid in form of complimentary chocolates. In case of gift hampers which include multiple items, if a part of the order is not upto the mark then only the these item will be considered for refund/replacement and customer will be charged for rest of items.
In case of exchange / return of Gifts, all the cost of courier and other charges would be borne by the recipient of the Gift.
All deliveries are done during the day time between 10 AM to 10 PM. If you have mentioned a specific time of delivery above, we will try our level best to follow the same. Products which are couriered can only be delivered at a residence or a business address, they can not be delivered to a wedding hall or a function hall. Products which are delivered by hand, can be delivered to any address given by you.
Midnight orders are delivered between 23:45 Hrs to 00:15 Hrs.
The Billing name which you have entered is the name which will be disclosed to the recipient. In case the name which will go with the gifts is different than the Billing name, please email us the Billing Name after you complete the order.
The date of delivery selected by you will only applicable for perishable gifts like flowers, cakes, fruits etc. We always try our best but however, it may not be possible every time to follow special instructions filled in by the customer due to unavoidable situations
Courier products (like Gift vouchers, perfumes, watches, selected Chocolate, selected Sweets etc) are sent by courier and cannot be delivered on a specific day. We will email you a tracking no. once the items are couriered.
Local government charges like octroi if applicable will be paid by the recipient and will be reimbursed by the company in form of a discount.
Requests for cancellation of orders will not be entertained.
We reserve the right to cancel / modify any order without providing any reason. This is regardless of whether the payment has been confirmed / received. Complete refund for the cancelled orders and differential refund for the modified orders will be processed. Refund can take sometimes upto 31 days to effect.
For orders in which problem arises owing to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Redelivery charges, if any, will be borne by the user.
The user agrees to give the correct information which is true and authentic. We reserve the right to confirm the information provided by the user. We also reserve the right to disallow any user to use this website and may reject / cancel the registration without providing any reason whatsoever.
We will not be held liable for any credit card fraud that occurs on its website. Users have to use only their card when they make their payments. The liability of using a fraudulent credit card lies on the user and the responsibility to establish otherwise shall exclusively be the users’.
We will not be responsible for any delay / non-delivery of the order by the vendors or because of flood, fire, wars, act of God or for any reason that are beyond our control. For such orders a complete refund will be provided.
The user confirms that he / she is at least 18 (eighteen) years of age or has a consent of a parent or a legal guardian.
Complaints received after 15 days of Order Date / Shipment Date, whichever is later will not be entertained. Refund requests should be made within 1 day of the shipment / delivery date.
Delivery of certain items may not be possible under certain uncontrollable circumstances like no courier service, delivery not available etc. However, you will get 100% refund of your money. Refund can sometimes take upto 31 days to take effect.
No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non delivery.
Due to unavoidable circumstance, if part order has been delivered then we will charge only for the products which are delivered and will refund the balance amount.
Floral arrangements shown are indicative only. The accessories shown are not a part of the product unless categorically mentioned. The actual arrangement will vary due to variability of flowers across different destinations.
The price displayed on the website includes MRP, Service Cost, Bank Processing Charges and other commissions. For certain interior cities, an additional delivery charge will be applicable. The details of the charges will be shown at the time of placing the order.
Please contact GlobalFlorist@gmail.com for further clarification on any issues related / non-related to the terms and conditions.
If customer requests to deliver the order at any accessible public place like hostel, restaurant, college or hospital and any person receives the order on behalf of the recipient by introducing himself/herself as a friend, relative or authorized recipient, then the order will be considered as delivered without any dispute.
If delivered items are found damaged, please inform customer care within 24 hours. Arrange to send the image of the damaged gifts to customer support & preserve the original packaging of the item.